TERMS AND CONDITIONS
All ticket prices for events are in United States Dollars.
SnagTickets.com accepts several methods of payment to accommodate your needs. SnagTickets.com accepts Visa, MasterCard, American Express and Discover.
Who You Are Buying From
SnagTickets acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets ("Event Providers"). When you purchase a ticket for an event that is located in the United States, then Electrocelt Promotions Inc, will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from the United States, regardless of what country you live in. SnagTickets.com is a whole owned subsidiary of Electrocelt Promotions Inc.
Pricing and Availability
SnagTickets.com sells tickets on behalf of promoters, teams, bands and venues, which means SnagTickets.com does not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, Charge-by-Phone centers, ticket centers and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, SnagTickets.com does not control this inventory or its availability.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with your Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. SnagTickets will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Convenience Charges and Order Processing Fees
Tickets purchased on SnagTickets.com are subject to a per ticket convenience charge and a non-refundable per order processing fee. In many cases, delivery prices will also be owed.
Amount of Tickets Per Customer or "Ticket Limits"
When purchasing tickets on SnagTickets.com, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This amount is included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Opening acts or guests may sometimes tour with headlining performers. SnagTickets is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or canceled.
Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theaters, prohibit SnagTickets from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. ALL SERVICE FEES ARE NON REFUNDABLE. If a refund is given then the customer will be charged an additional transaction fee for the refund.
Cancellations and Postponed Events
Occasionally, events are canceled or postponed by the promoter, team, band or venue. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed event, please check the event information online or contact us. If you purchase a ticket through SnagTickets.com, or SnagTickets Charge By Phone, and a refund is issued, then SnagTickets will most likely give you a refund by issuing a credit to the credit card that you used to purchase that ticket, and the holder of the ticket will not be able to physically present it for a refund. If a ticket is purchased through a SnagTickets Ticket Center and a refund is to be issued, then you may only be able to receive the refund by presenting the ticket yourself to the Ticket Center where it was purchased.
SnagTickets typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.
When SnagTickets issues a refund, it will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), the facility fee and the convenience fee. In no event will delivery prices or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund.
If an event is canceled, please contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. contact us for exact instructions.
Please make sure to include/provide your account number so we can expedite your refund if applicable.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, SnagTickets customer service will attempt to contact you, using the information provided at the time of purchase. If SnagTickets is unable to reach you after its initial attempt, SnagTickets may cancel your order and may sell your tickets to another customer.
Please see Delivery Methods are defined by the promoter and are on a per event basis.
Pricing and Other Errors
If the amount you pay for a ticket is obviously or grossly incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale date or you are able to order a ticket that was not supposed to have been released to the general public for sale, then: SnagTickets will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site or other SnagTickets operated system.
Multiple Browser Windows
When ordering tickets online with SnagTickets, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.
SnagTickets.com logs IP addresses (your unique Internet address) for system administration purposes. IP addresses are logged to give us an idea of which parts of our site users are visiting so that we can update and improve the services we offer to you. We do not link IP addresses to any information that could personally identify you. This means that the path of your SnagTickets.com session will be tracked, but you will remain anonymous.
SnagTickets.com uses "cookies" to automatically recognize returning users. A cookie is a small file on your hard drive that allows us to display your previously defined search criteria and notification preferences whenever you visit our site. You can block cookies by changing the settings on your browser (contact your ISP for help), but doing so may prevent us from delivering certain services to you (e.g., saved searches). The use of certain SnagTickets.com features requires that you supply personal information like your name and e-mail address. At your direction, we may use this information to send you our e-mail newsletter. This information may also be used to contact you when necessary. You may opt-out of receiving future mailings at any time.
Unless you give explicit permission (e.g., you opt to receive e-mail from partners and third parties), SnagTickets.com has a strict policy against sharing or selling your personal information (such as your e-mail address or mailing address), except when we believe in good faith that the law requires it, or to protect the rights, safety or property of SnagTickets.com, our users, or others.
Conditions of Use
You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorized by SnagTickets to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by SnagTickets to do so. The content and software on this Site is the property of SnagTickets and/or its suppliers and is protected by U.S. copyright laws. We post a legal notice and various credits on pages of the Site, which may not be removed. Please do not remove this notice or these credits, or any additional information contained along with the notices and credits.
Ticket Purchase Policy
Please review the Shipping and Purchase Policy, which will govern your order or purchase of any tickets through the Site. All purchasing and registration data must be correct and valid, you will be required to show a legal government id for will call entry, this must match the data provided in your order.
User Contributions to the Site
From time to time, the Site may provide you with opportunities to contribute to the Site, which may include, but not be limited to, uploading your user profile, participating in chats and using bulletin boards. Anything that is contributed to the Site by you or other Site users will be referred to in these Terms as "User Content". SnagTickets is not liable or responsible for any User Content. The contributions of third parties do not necessarily represent the view or opinions of SnagTickets. SnagTickets cannot preview User Content before it appears. Users can be held liable for any illegal or prohibited User Content they provide to the Site, including among other things, infringing, defamatory or offensive materials. If you discover this kind of material on the Site, please notify us at support@SnagTickets.com if the material is on SnagTickets.com.We will investigate your claim and may then take the actions deemed appropriate.
Links and Search Results
The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. SnagTickets has no control over these sites or the content within them. SnagTickets cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. SnagTickets does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against SnagTickets for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, please notify us at support@SnagTickets.com if the link is on SnagTickets.com, and we will investigate your claim and take any actions we deem appropriate in our sole discretion.
The following is a partial list of the kind of User Content which is illegal or prohibited on the Site. It includes User Content that:
* Is patently offensive to the online community, such as User Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; could be harmful to minors;
* Harasses or advocates harassment of another person;
* Involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
* Promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
* Promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
* Contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);
* Displays pornographic or sexually explicit material of any kind;
* Provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18;
* Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
* Solicits passwords or personal identifying information for commercial or unlawful purposes from other users; and
* Engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes
Although SnagTickets cannot monitor the conduct of users off the Site, it is also a violation of these rules to use any information obtained from this Site in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any Site user without their prior explicit consent.
No bulletin board, chat or other areas of this Site may be used by our visitors for any commercial purposes such as to conduct sales of tickets, merchandise or services of any kind. You must obtain our prior written consent to make commercial offers of any kind, whether by advertising, solicitations, links, or any other form of communication. Without limiting the foregoing, you may not resell or link to other sites for the purpose of selling tickets of any kind. We will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site. We reserve the right to block access to or cancel a ticket order on any user known or reasonably believed to be associated with any ticket broker or scalper, or utilizing automated means to process or place ticket orders, or whose ticket order exceeds the stated limit.
Access and Interference
You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained thereon or for any other unauthorized purpose without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not access, reload or "refresh" transactional event or ticketing pages, or make any other request to transactional servers, more than once during any three second interval. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for your own personal, non-commercial use) from the Site without the prior expressed written permission of SnagTickets.
Unauthorized Use of the Site Illegal and/or unauthorized use of the Site, including, but not limited to, unauthorized ticket sales, unauthorized framing of or linking to the Site, or unauthorized use of any robot, spider or other automated devise on the Site, will be investigated and appropriate legal action will be taken, including without limitation civil, criminal and injunctive redress.
Violation of the Terms
You understand and agree that in SnagTickets's sole discretion, and without prior notice, SnagTickets may terminate your access to the Site, cancel your ticket order or tickets or exercise any other remedy available and remove any unauthorized User Content, if SnagTickets believes that your conduct, or the User Content you provide, violates or is inconsistent with these Terms, or violates the law or the rights of SnagTickets, a client of SnagTickets or another user of the Site. You agree that monetary damages may not provide a sufficient remedy to SnagTickets for violations of these Terms and you consent to injunctive or other equitable relief for such violations. SnagTickets is not required to provide any refund to you if you are terminated as a User because you have violated these Terms or any of SnagTickets's rights.
SnagTickets is not liable for any lost data resulting from the operation of the Site or the enforcement of the Terms. We urge all users to maintain their own back up versions of any User Content or other information they submit to the Site.
U.S. Export Controls
This Site and software derived from this Site is further subject to United States export controls. No software from this site may be downloaded or otherwise exported or re-exported: (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other Country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using the Site or any software derived there from, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license express consent, valid defence or fair use exemption to do so. In particular, users who submit User Content to this Site, whether articles, images, stories, software or other copyrightable material must ensure that the User Content they upload does not infringe the copyrights or other rights of third parties (including, but not limited, to trademark, trade secret, privacy or publicity rights). After proper notification by the copyright holder or it agent to us, and confirmation through court order or admission by the user that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing users' rights to use and/or access to this Site. We may, also in our sole discretion, decide to terminate a user's rights to use or access to the Site prior to that time if we believe that an alleged infringement has occurred.
SNAGTICKETS DOES NOT PROMISE THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT IT WILL PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY CONTENT, SEARCH OR LINK ON IT. THE SITE AND ITS CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. SNAGTICKETS CANNOT ENSURE THAT FILES YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. SNAGTICKETS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SNAGTICKETS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, AND PUNITIVE AND CONSEQUENTIAL DAMAGES. SNAGTICKETS MAKES NO GUARANTEE OF ANY SPECIFIC RESULT FROM USE OF THIS SITE OR USE OF THE SNAGTICKETS SERVICE.
SNAGTICKETS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, SNAGTICKETS USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE SNAGTICKETS SERVICE OR OTHERWISE RELATED TO YOUR USE OF THE SITE AND/OR THE SNAGTICKETS SERVICE. SNAGTICKETS IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY VENUE, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON THE SITE.
Without limiting the foregoing, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the Site to SnagTickets at support@SnagTickets.com . SnagTickets may investigate the claim and take appropriate action, in its sole discretion.
Limitation on Liability
EXCEPT IN JURISDICTIONS WHERE SUCH PROVISIONS ARE RESTRICTED, IN NO EVENT WILL SNAGTICKETS BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVNUES OR BUSINESS OPPORTUNITIES, EVEN IF SNAGTICKETS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If you have a dispute and your dispute involves an event (or a ticket for an event) that is located in the United States, then the dispute will be governed by the laws of the State of California without regard to its conflict of law provisions and you consent to personal jurisdiction, and agree to bring all actions, exclusively in state and federal courts located in San Francisco, California. If you have a dispute regarding the Site but not regarding an event (and not regarding a ticket for an event), then the dispute will be governed by the laws of the State of California without regard to its conflict of law provisions and you consent to personal jurisdiction, and agree to bring all actions, exclusively in state and federal courts located in San Francisco, California.
You agree to indemnify and hold SnagTickets and its affiliates, and each of SnagTickets's and its affiliates' respective officers, agents, employees, contractors and principals, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.
SnagTickets and SnagTickets.com and design are registered trademarks of SnagTickets. All rights reserved.
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San Francisco, CA 94108
Phone: 415-944-SNAG